If playback misbehaves

Work down this list — it solves almost everything:

1. Pause for 30 seconds, then resume. Lets the stream buffer on a slow connection.
2. Check your quality setting is Auto/Max (see The one setting that matters). This is the #1 cause of problems.
3. Try a different movie or episode. If other things play fine, the problem is that specific file — tell Hayden ([CONTACT]) and he can fix or replace it.
4. Restart the app (fully close and reopen). Cures a surprising amount.
5. Still broken? Tell Hayden what device you're on, what you were watching, and what it did (error message, spinner, black screen). A photo of the screen helps.

One expectation to set: 4K files are enormous, and they're streaming out of a house — not a data center. On hotel Wi-Fi or a weak connection, prefer the HD version and it'll be smooth.