# Help & FAQ

Common questions and what to do when something breaks.

# FAQ

**Does this cost anything?**
No. It runs on my hardware, my electricity, and my refusal to have normal hobbies.
If gratitude strikes, I take payment exclusively in snacks and good movie recommendations. The exchange rate is generous.


**Can my partner / kid get their own account?**
Please run it by Hayden. I'm building this mostly for friends and colleagues at the moment.

**Can more than one of us watch at the same time?**
Yes, a few simultaneous streams are fine.

**Why does a movie look grainy / soft?**
You're seeing the file as it exists — some older or lower-quality releases just
look that way. If a movie seems *unusually* bad, tell Hayden; a better copy can
often be swapped in.

**Why did my request disappear / not show up?**
Check its status on the requests site (see *Requesting Stuff → What the statuses
mean*). Brand-new releases can take weeks to become available in good quality.

**I forgot my password.**
No reset email exists — ask Hayden to set a new one.

**Is my watch history private?**
Server-side, an administrator can see playback activity (that's true of every
streaming service). Nobody's reading it for fun.

# Something's broken — do this

**One thing won't play, everything else works:**
That file is probably bad. Tell Hayden ([CONTACT]): what you were watching, what
device, and what happened. It's usually replaced quickly.

**Everything is down (site won't load at all):**
The house internet or the server is having a moment. This is rare and usually
short. Wait a bit and try again — if it's been down for several hours, ping
Hayden in case he hasn't noticed.

**Buffering / stuttering:**
Run the checklist in *Watching Movies & Shows → If playback misbehaves*. Short
version: pause 30 seconds, make sure quality is on Auto/Max, try the HD version
instead of 4K.

**The requests site works but the watch site doesn't (or vice versa):**
Genuinely useful information — mention exactly that to Hayden, it narrows things
down a lot.

**When you report a problem, the magic words are:**
what you were watching · what device/app · what it did (error text or a photo).
Those three things usually turn a mystery into a two-minute fix.