Help & FAQ
Common questions and what to do when something breaks.
FAQ
Does this cost anything? No. It runs on my hardware, my electricity, and my refusal to have normal hobbies. If gratitude strikes, I take payment exclusively in snacks and good movie recommendations. The exchange rate is generous.
Can my partner / kid get their own account? Please run it by Hayden. I'm building this mostly for friends and colleagues at the moment.
Can more than one of us watch at the same time? Yes, a few simultaneous streams are fine.
Why does a movie look grainy / soft? You're seeing the file as it exists — some older or lower-quality releases just look that way. If a movie seems unusually bad, tell Hayden; a better copy can often be swapped in.
Why did my request disappear / not show up? Check its status on the requests site (see Requesting Stuff → What the statuses mean). Brand-new releases can take weeks to become available in good quality.
I forgot my password. No reset email exists — ask Hayden to set a new one.
Is my watch history private? Server-side, an administrator can see playback activity (that's true of every streaming service). Nobody's reading it for fun.
Something's broken — do this
One thing won't play, everything else works: That file is probably bad. Tell Hayden ([CONTACT]): what you were watching, what device, and what happened. It's usually replaced quickly.
Everything is down (site won't load at all): The house internet or the server is having a moment. This is rare and usually short. Wait a bit and try again — if it's been down for several hours, ping Hayden in case he hasn't noticed.
Buffering / stuttering: Run the checklist in Watching Movies & Shows → If playback misbehaves. Short version: pause 30 seconds, make sure quality is on Auto/Max, try the HD version instead of 4K.
The requests site works but the watch site doesn't (or vice versa): Genuinely useful information — mention exactly that to Hayden, it narrows things down a lot.
When you report a problem, the magic words are: what you were watching · what device/app · what it did (error text or a photo). Those three things usually turn a mystery into a two-minute fix.